Return and Refund Policy

We accept returns within 30 days of receiving your order.

Return conditions:

• The item must be unused and in its original packaging
• The item must be in the same condition as when received

To request a return, please contact contact@eclairagedeco.com with your order details.

Refunds:
Once your return is received and inspected, we will notify you. If approved, your refund will be issued to your original payment method within 5 business days, excluding bank processing times.

Return method
By postal mail

Return label
Return shipping costs are the customer's responsibility

Refund processing time
If your request is approved, the refund will be applied directly to your credit card or original payment method (e.g., PayPal).

Bank processing times
Refunds are typically processed within 24 to 48 hours.

Variations by bank
The timeframe may be longer depending on your financial institution's policies.

Please note that shipping fees are non-refundable.

If you receive a damaged or defective product, contact us immediately for assistance.